Privacy Policy
Effective Date: 1st January 2021
At Zeituni Lodge, your privacy is very important to us. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our website: https://www.zeitunilodge.com.
1. Information We Collect
a. Personal Information
When you make a booking, inquiry, or contact us, we may collect:
- Your name
- Email address
- Phone number
- Booking preferences
- Payment details (processed securely through our third-party provider)
b. Non-Personal Information
We also collect basic information automatically through cookies and analytics tools, such as:
- IP address
- Browser type
- Pages visited
- Time spent on the site
2. How We Use Your Information
We use your information to:
- Confirm and manage bookings
- Communicate with you regarding your stay or inquiry
- Improve our website and customer service
- Send you relevant updates, offers, or newsletters (only if you opt-in)
3. Sharing of Information
We do not sell, rent, or trade your personal data to third parties. We may only share your information:
- With service providers (like payment processors or booking engines) necessary to complete your reservation
- When legally required or to protect our rights
4. Data Security
We take reasonable technical and organizational steps to protect your data from unauthorized access, loss, or misuse. All data transmitted on our site is encrypted using secure SSL technology.
5. Cookies
Our website uses cookies to enhance your browsing experience. You can control or disable cookies through your browser settings. However, disabling cookies may affect some features of our site.
6. Your Rights
You have the right to:
- Access your personal data
- Correct any inaccuracies
- Request deletion of your data
- Withdraw your consent at any time (where processing is based on consent)
To exercise these rights, email us at: info@zeitunilodge.com
7. Third-Party Links
Our website may contain links to other websites. We are not responsible for the content or privacy practices of those third parties.
8. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, contact us at:
Zeituni Lodge
Lake Elementaita, Nakuru
📧 info@zeitunilodge.com
📞 0722551749/0723834599